FAQ
 

FAQ
Lorem Ipsum is simply dummy text

How do I know when a job gets assigned to me?

MyFlemo support will call contact you on your phone/social messenger. Please make sure to be available. If MyFlemo support cannot reach you, we won’t assign a shipment to you.

What if I cannot take the flight?

If no job has assigned yet, simply delete the flight from your dashboard using the basket icon. If you already accepted a shipment and it got assigned to your flight, notify MyFlemo support immediately. If you don’t notify us in a timely manner, we can’t assign the shipment to someone else. In this case penalty payments can occur.

The cost of the excess baggage is covered MyFlemo. However, you will usually need to make an advance payment. The amount will then be transferred with your payment.
Shipments can vary. Some packages are small and can be carried with your hand luggage. Others can be bigger and need to be checked in. The maximum sizes for passenger baggage apply: a+b+c ? 170cm and max 32kg. Don’t worry – you won’t need to lift or carry any heavy packages.
No. Whenever we identify a “match” for you, we will contact you and give you all information about it. After hearing all the details, you get to decide if you want to decline or to accept the assignment.
FLEMO’s core capability is airport-to-airport delivery. However, many of our clients require a door-to-door solution. In case that you need latter, you can simply add your request as usual, but add a note that you require a door-to-door service. The assignment will then be handled by one of our OBC-partners, for the best possible price. You may also contact the FLEMO staff directly.
When adding a request, you specify the shipment details. Our experts then decide whether this shipment can be handled by one courier alone – or if he/ she possibly needs ground-support at the origin or destination airport. This depends on the individual shipment. A possible extra cost will be considered in the quotation which we provide to you.
By accepting our Terms and Conditions and as part of the contract, the partner assures to know about the content of the shipment and to provide 100% accurate information. The same accurate information needs to appear on the customs documents. Any violation of this rule may result in legal consequences for the partner.
The cost for extra baggage is paid by the partner/ client. The fee taken by the airlines apply. Depending on the amount of the payable amount, FLEMO may add a small payment fee to the quotation.
FLEMO is not liable for delays caused by force majeure (strike, bad weather, etc.). In case of such event, the FLEMO staff will do everything to rearrange the shipment and deliver it as soon as possible.
If we can't find a MyFlemo courier, we will contact you and forward a normal market quote of a trusted partner on-board-courier service to you.
Shipments less than 32 kg, measuring no more than 120x20x20 cm or 70x50x50 cm. The value of goods of each Assignment may not exceed €2,500. In addition, the value of any jewelry or watches in a package shall not exceed the amount of €500. (If your shipment does not meet these criteria, contact us. We can make a special offer) FLEMO reserves the right to not accept any particular items in an assignment, which are banned under the IATA and ICAO regulations (available upon request from FLEMO), or for any other legal or safety reasons.
Simply click on the register button on the top right. You can register with some basic information. You can also register with your Facebook or Google+ account. Verify your email adress and you can start using the MyFlemo portal to submit your flights. Please complete all your information in your profile, this will help us to assign a shipment to you.
Please contact us
Please register/log in and use the MyFlemo portal. You can submit your flights in just a few seconds. You can add them with the flight number or manually, if you dont have the flight number on you at the time.
Please contact us or apply as a partner. As a partner you can use our portal and submit a request within just a few seconds.
Shipments less than 32 kg, measuring no more than 120x20x20 cm or 70x50x50 cm. The value of goods of each Assignment may not exceed €2,500. In addition, the value of any jewelry or watches in a package shall not exceed the amount of €500. (If your shipment does not meet these criteria, contact us. We can make a special offer) FLEMO reserves the right to not accept any particular items in an assignment, which are banned under the IATA and ICAO regulations (available upon request from FLEMO), or for any other legal or safety reasons.
If we can't find a MyFlemo courier, we will contact you and forward a normal market quote of a trusted partner on-board-courier service to you.